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· It’s a bit of a lottery. Probably depends on how the people working LIve Chat are feeling today, or what they had for breakfast. You’re probably better off calling Guide: Coronavirus Community Help and Support. Try 0800 977 7337 first. I DO NOT WORK FOR O2. Message 3 of 5.
· Hi @Anonymous! As well as the methods mentioned in other responses to your original question: 1. you can use Twitter to send a (public!) message to @O2, they will reply and follow you so you can use Twitter "Direct Messages" to talk to them (or they will send a link that takes you into the WebChat app directly). 2.
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